Privacy Policy
Start Right Systems LLC respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you use our website, software, applications, QR-code equipment tracking services, and related products and services.
By using the Service, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information you provide when creating an account, purchasing a product or service, or using the Service.
This may include:
- Name and contact information
- Business or company information
- Account and login information
- Billing and payment information
- HVAC equipment information, including model and serial numbers
- Service, maintenance, and checklist records
- Photos, videos, documents, and notes uploaded by users
Information collected automatically, such as IP address, browser type, device information, and Service usage
2. How We Use Information
We use information to:
- Provide and operate the Service
- Create and maintain equipment records
- Provide QR-code equipment tracking
- Maintain service and maintenance histories
- Process purchases and payments
- Provide customer support
- Send service-related communications
- Improve and secure the Service
- Prevent fraud, misuse, or unauthorized access
- Comply with legal requirements
We may also use aggregated or de-identified information to improve our products and services.
3. Equipment Records and QR Codes
Information entered into an equipment record may be accessible to users authorized by the applicable customer. Depending on the Service configuration, information may also be accessible when an associated QR code is scanned.
Users are responsible for ensuring that information entered into equipment records is accurate and that they have permission to upload any photos, videos, documents, or other information.
Start Right Systems does not independently verify information entered by users.
4. Sharing Information
We may share information with third-party service providers that help us operate the Service, including providers for:
- Payment processing
- Hosting and cloud storage
- Authentication
- Analytics
- Shipping
- Security and technical services
We may also disclose information when required by law, to protect our rights or users, or as part of a business transaction such as a merger or sale of assets.
Mobile opt-in data, email, and phone numbers are not shared with third parties or affiliates for their messaging.
Start Right Systems does not sell personal information as a standalone product.
5. Cookies and Security
We may use cookies and similar technologies to operate the Service, remember preferences, understand usage, and improve performance.
We use reasonable measures to protect information; however, no online service can be guaranteed to be completely secure.
6. Data Retention
We may retain information as long as reasonably necessary to provide the Service, maintain equipment and transaction records, comply with legal obligations, resolve disputes, and protect our business.
7. Your Privacy Rights
Depending on applicable law, you may have rights to request access to, correction of, or deletion of certain personal information.
Privacy requests may be submitted using the contact information below. We may need to verify your identity before processing a request.
8. Children's Privacy
The Service is intended for businesses and professional users and is not directed toward children under 13. We do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy as our business, technology, or legal requirements change. Material changes may be communicated through the Service, email, or another reasonable method.
Continued use of the Service after an updated Privacy Policy becomes effective constitutes acceptance of the updated policy, to the extent permitted by law.
10. Contact Us
Questions about this Privacy Policy or your information may be directed to:
Start Right Systems LLC
Email: evancoil@startrightsystems.com
Website: https://startrightsystems.com